Returns & refunds

If something does not fit or is not what you hoped, tell us within 30 days of delivery and we will take it back. We allow longer than most because children's clothes are often bought ahead of a growth spurt, or ahead of a birthday.

Items must be unworn, unwashed, and returned with their tags on. For hygiene reasons we cannot accept swimwear that has been tried on without the protective liner left in place.

Message us on WhatsApp or email hello@jessekids.example with your order reference. We will send return instructions the same day.

Return shipping within Indonesia is on us if the item is faulty or we sent the wrong thing. Otherwise the return postage is yours to cover.

The most common reason anything comes back to us is a size. Message us before you post it and we will reserve the size you need, so it is not sold to someone else while your parcel is in transit.

Size exchanges within Indonesia ship back to you free.

Once your return arrives and passes a quick check, we refund the full purchase price to your original payment method within five working days.

Depending on your bank or e-wallet, it can take a few more days to appear.

If a seam gives out or something is wrong with how a piece was made, tell us regardless of how long ago you bought it. We made it, so we will fix it, replace it, or refund it.

Normal wear from being worn by a child is not a fault — that is the garment doing its job. A seam that fails in the first season is.